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The Hard Work of Measuring Social Impact
HBS Working Knowledge - Quantifying performance and measuring results are no longer the sole domain of for-profit enterprises.
Today, many nonprofit organizations also find themselves on the hot seat—not with stockholders but with donors who expect similar levels of accountability to show how their money was spent and what that spending achieved. Yet there has been little agreement on a set of hard-and-fast metrics to measure social performance. How should a nonprofit manager respond when a significant donor asks for proof of his or her contribution's impact on a particular social issue? Read more...
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