Q.

Why doesn’t my grant recommendation show up right away under Grants Pending in the Fund Summary?

A.

Grants appear as Pending as soon as the Grants Administrator logs them into the Foundation’s database. This is done within 48 hours of receipt of the grant recommendation. This information will appear in Donor Central the following morning, since all data is updated each night.

Q.

How long after I submit a grant recommendation through Donor Central will the grant be paid to the organization?

A.

Subject to the Due Diligence Process and Board approval, if you make your recommendation by the 15^th of the month, the grant will be paid on the last day of the month, and if you make your recommendation(s) by the 1^st of the month, the grant will be paid on the 15^th.  Grant recommendations to agencies not found in the Donor Central database, or for amounts over $50,000 require additional due diligence and are paid monthly.

Q.

How can I know if the grant I recommended has been paid?

A.

Pending grants are listed in the Fund Summary portion of the site. If an amount other than $0 appears, it means the Foundation is still obtaining information about the intended grantee and/or processing the check. Once that amount appears as $0, the check has been sent to the organization.

Q.

How secure is Donor Central?

A.

In order to use this site, your web browser must meet Donor Central’s strict security requirements to maintain the privacy and security of your fund information. Specifically, your browser must support:

-          128-bit encryption, often referred to as domestic-, U.S. grade, or strong encryption (as opposed to 40-bit encryption, which is also called international grade or low encryption)

-          Secure Sockets Layer (SSL) version 2.0 protocol

If you see a message indicating that your browser does not meet these specifications, you need to upgrade your browser to the current version. Detailed information on security is available in the section called Important Security and Privacy Information.

Q.

Who do I contact if I have a problem using the site or forgot my password?

A.

You can get help from Aida Millan, Office Manager at amillan@cfcflorida.org, or 407-872-3050

Q.

How can I increase or decrease the size of the text in Donor Central?

A.

Go to the menu bar at the top of your web browser, select View, and then select Text Size. You will then have a choice of what size text you see in Donor Central. Note that this will affect the size of instructional text and text within tables.

Q.

What’s the difference between a gift and a grant?

A.

A gift is any asset a donor contributes to his or her fund, such as cash, appreciated stock or real estate.

A grant is the money given to a nonprofit group from the funds established at the Foundation.